Shipping Policy

Thank you for shopping with Plury, a brand owned and operated by Nyssara Cosmetics Pvt. Ltd. We strive to process and deliver your orders in a timely manner. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

  • Orders are processed within 1-2 business days after successful order confirmation and payment verification.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, sales, festive seasons, or unforeseen circumstances, processing times may be extended.

2. Shipping Coverage

Currently, Plury delivers only within selected serviceable locations across India. Availability of delivery depends on your PIN code and courier partner serviceability. We reserve the right to decline delivery to locations that are not serviceable.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment. We may offer free shipping on eligible orders or promotional campaigns at our sole discretion.

4. Estimated Delivery Timeline

Once dispatched, orders are generally delivered within 3-7 business days, depending on the delivery location. Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, courier delays, strikes, public holidays, or other unforeseen events.

5. Order Tracking

Once your order is dispatched, you will receive a confirmation via email and/or SMS/WhatsApp with tracking details, where applicable.

6. Delivery Attempts

Our delivery partners may make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the order, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch of such orders.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at the time of placing the order. Plury shall not be responsible for delays or non-delivery resulting from incorrect or incomplete address details.

8. Damaged or Tampered Packages

If your package appears damaged, tampered with, or opened at the time of delivery, please refuse to accept the shipment wherever possible and contact our Customer Support within 48 hours of delivery with relevant photographs or videos.

9. International Shipping

At present, Plury does not offer international shipping.

Contact Us

For any shipping-related queries, please contact us:

Plury — Nyssara Cosmetics Pvt. Ltd.

Registered Office: Plot No. 4, Anupam Park, Bavdhan, Pune - 411021, Maharashtra, India

Email: care@plury.in

Phone: +91 97 300 900 11

Business Hours: 10AM – 5:30PM, Monday to Saturday