Return, Refund & Replacement Policy

Effective Date: 30 Oct, 2026

At Plury, customer satisfaction is important to us. Due to the hygienic nature of skincare and cosmetic products, we maintain a strict return and refund policy to ensure the safety and quality of our products. Please read this policy carefully before making a purchase.

1. Return Policy

For hygiene and safety reasons, opened, used, tested, or partially used products cannot be returned. Returns are accepted only under the following circumstances:

  • You received a damaged product.
  • You received the wrong product.
  • You received an expired product.
  • An item was missing from your order.

All return requests are subject to verification by our team.

2. Replacement Policy

Eligible products may be replaced if:

  • The product was damaged during transit.
  • You received an incorrect product.
  • The product was expired upon delivery.
  • The product is found to have a genuine manufacturing defect.

Replacement requests must be submitted within 48 hours of delivery. If the requested product is unavailable, Plury reserves the right to provide a refund or offer an alternative solution.

3. Refund Policy

Refunds will only be processed after the claim has been reviewed and approved by our team. Approved refunds will be issued to the original payment method within 7–10 business days, depending on your bank or payment provider. Shipping charges, COD charges (if any), and other applicable fees are generally non-refundable unless the error occurred on our part.

4. Claim Process

To report an issue, please contact our Customer Support within 48 hours of receiving your order. Your request should include:

  • Order number
  • Clear photographs of the product
  • Photographs of the outer packaging and shipping label
  • A clear unboxing video showing the package being opened from its sealed condition (mandatory for damage, missing item, or incorrect product claims)

Failure to provide the required information may result in the claim being declined.

5. Non-Returnable & Non-Refundable Items

We do not accept returns or refunds for:

  • Opened or used products
  • Products damaged due to misuse, negligence, or improper storage
  • Products purchased during clearance or special sale events, unless damaged or incorrect
  • Minor variations in packaging or product appearance that do not affect product quality
  • Allergic reactions or skin sensitivities, as individual skin responses may vary

We recommend performing a patch test before using any skincare product.

6. Right to Reject Claims

Plury reserves the right to refuse any return, replacement, or refund request if:

  • The claim is found to be fraudulent or misleading.
  • Required evidence is not provided.
  • The request is made after the specified claim period.
  • The product has been used, altered, or tampered with.

Contact Us

For assistance regarding returns, refunds, or replacements, please contact:

Plury — Nyssara Cosmetics Pvt. Ltd.

Registered Office: Plot No. 4, Anupam Park, Bavdhan, Pune - 411021, Maharashtra, India

Email: care@plury.in

Phone: +91 97 300 900 11

Business Hours: 10AM – 5:30PM, Monday to Saturday