Cancellation Policy
At Plury, owned and operated by Nyssara Cosmetics Pvt. Ltd., we understand that you may need to cancel an order. Please read our Cancellation Policy carefully before placing your order.
1. Order Cancellation
Orders may be cancelled only before they have been dispatched from our warehouse. Once an order has been dispatched, it cannot be cancelled. However, you may be eligible for assistance under our Return & Refund Policy or Claims Policy, if applicable.
2. How to Cancel an Order
To request an order cancellation, please contact our Customer Support as soon as possible with the following details:
- Order Number
- Registered Email Address or Mobile Number
- Reason for cancellation (optional)
Cancellation requests are processed during our business hours and are subject to the order status at the time of the request.
3. Cancellation by Plury
Plury reserves the right to cancel any order at its sole discretion under circumstances including, but not limited to:
- Product unavailability or stock issues.
- Errors in pricing, product description, or website information.
- Failed or unverified payment transactions.
- Suspected fraudulent or unauthorized activity.
- Orders placed using incorrect or incomplete customer information.
- Delivery location being outside our serviceable areas.
- Any other circumstance where fulfilment of the order is not possible.
If Plury cancels a prepaid order, the applicable refund will be processed to the original payment method.
4. Refund for Cancelled Orders
For prepaid orders cancelled before dispatch, refunds will be initiated after the cancellation is confirmed. The refund amount will be credited to the original payment method within 7–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
5. Cash on Delivery (COD) Orders
Cash on Delivery (COD) orders may also be cancelled before dispatch. Repeated cancellation or refusal to accept COD orders may result in the restriction or removal of the COD payment option for future orders at Plury's discretion.
6. Modification of Orders
Requests to modify the shipping address, contact details, products, or quantity after an order has been placed will be considered only if the order has not been processed for dispatch. While we will make reasonable efforts to accommodate such requests, modifications cannot be guaranteed once order processing has begun.
Contact Us
For any cancellation-related queries or assistance, please contact us:
Plury — Nyssara Cosmetics Pvt. Ltd.
Registered Office: Plot No. 4, Anupam Park, Bavdhan, Pune - 411021, Maharashtra, India
Email: care@plury.in
Phone: +91 97 300 900 11
Business Hours: 10AM – 5:30PM, Monday to Saturday