Claims Policy

At Plury, owned and operated by Nyssara Cosmetics Pvt. Ltd., we strive to ensure that every order reaches you in excellent condition. If you experience an issue with your order, you may submit a claim in accordance with this Claims Policy.

1. Eligible Claims

Claims may be submitted for the following:

  • Damaged product received.
  • Incorrect product delivered.
  • Expired product received.
  • Missing item(s) from your order.
  • Product with a manufacturing defect.

All claims are subject to verification and approval by Plury.

2. Claim Submission Timeline

Claims must be reported within 48 hours of the delivery of your order. Claims submitted after this period may not be accepted.

3. How to Submit a Claim

To raise a claim, please contact our Customer Support team by email at care@plury.in. Your claim should include:

  • Order Number
  • Registered Email Address or Mobile Number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of the outer packaging and shipping label
  • A clear and uninterrupted unboxing video showing the package being opened from its sealed condition (mandatory for claims related to damaged, incorrect, or missing products)

Failure to provide the required information may delay or result in the rejection of your claim.

4. Claim Review Process

Once your claim is received, our Quality Assurance team will review the information provided. If required, we may request additional photographs, videos, or information to complete the verification process. After verification, Plury will determine the appropriate resolution, which may include:

  • Replacement of the product.
  • Refund.
  • Any other suitable resolution as deemed appropriate.

The review process typically takes 2–5 business days.

5. Non-Eligible Claims

Claims may not be accepted under the following circumstances:

  • The claim is submitted after 48 hours of delivery.
  • The required photographs or mandatory unboxing video are not provided.
  • The product has been opened, used, altered, or tampered with before the issue is reported.
  • Damage has occurred due to improper handling, storage, misuse, or negligence after delivery.
  • The issue relates to normal variations in product colour, fragrance, texture, or packaging that do not affect product quality or performance.
  • The claim relates to an allergic reaction or skin sensitivity. As individual skin types vary, we recommend performing a patch test before first use.

6. Fraudulent Claims

Plury reserves the right to reject any claim that is found to be false, misleading, fraudulent, or unsupported by sufficient evidence. Where fraudulent activity is suspected, Plury may refuse future orders or take appropriate legal action where permitted by law.

Contact Us

For any queries regarding your claim, please contact:

Plury — Nyssara Cosmetics Pvt. Ltd.

Registered Office: Plot No. 4, Anupam Park, Bavdhan, Pune - 411021, Maharashtra, India

Email: care@plury.in

Phone: +91 97 300 900 11

Business Hours: 10AM – 5:30PM, Monday to Saturday